Connections App Enhancements Boost Patient Access and Engagement, plus Provider Insights
April 16, 2025
The Connections app, part of the eRecovery Solution, has been enhanced to improve user experience and support recovery journeys. The updated app features a refreshed Calendar where users can view and add CHESS Health-led meetings, provider appointments, alumni events, medication reminders, and more. Additionally, a new Tools section allows users to track their recovery, answer surveys, complete worksheets, journal, and practice coping skills. These updates aim to foster engagement, enrich patient experience, and promote care plan adherence for successful recovery.
Provider Benefits
For healthcare providers, the new features in the Connections app align closely with critical goals related to patient engagement and retention:
- Data & Insights: For clients who opt to share their data, our platform enables providers to generate detailed reports on patient activity, offering valuable insights into engagement levels, individual progress, and trends while monitoring the completion of worksheets and activities. This visibility allows providers to deliver personalized support and care strategies tailored to each individual’s needs.
- Streamlined Support: By integrating popular tools like the daily recovery inventory, providers can manage resources more efficiently and focus on delivering effective patient care.
- Reinforcement of Coping Skills: The app’s tools support daily practice of coping skills, fostering a nurturing environment for recovery and encouraging adherence to treatment plans.
- Alignment with Retention Goals: Daily engagement tools promote consistent app usage, enhancing patient retention and ultimately improving adherence to treatment plans and support systems.
Patient Value
The upgraded Connections app brings a host of new opportunities for patients to take charge of their recovery process, including:
- Expanded Activities: With the introduction of essential tools such as worksheets, daily recovery inventory, and practicing coping skills, patients have more resources to keep them occupied and improve their short-term and long-term recovery outcomes.
- Enhanced Calendar Functionality: Our refreshed calendar experience aids in planning and goal-setting, making it more straightforward for patients to stay organized and committed to their recovery tasks.
- User-Friendly Navigation: With improved navigation that splits tiles apart, patients can easily explore various app features, ensuring a seamless and intuitive user experience.
- Positive Reinforcement: Many of the activities under Tools are tied to our gamification capabilities, extending opportunities for individuals to earn points and badges for positive engagement in the app, and to share these achievements with the community.
