A partnership with CHESS Health extends far beyond mere access to our technology platforms. Our commitment involves a dedicated collaboration with our Customer Success and Onboarding Support teams, empowering your staff through comprehensive training and guidance. Together, we ensure your team is fully equipped to leverage our solutions effectively, driving tangible and impactful business outcomes
Customer Success Team
At CHESS Health, our Customer Success team goes beyond conventional training practices. Led by our Vice President of Customer Operations, Kathy Contratto, each customer is paired with a dedicated representative to orchestrate a seamless implementation journey tailored to your unique needs. From customized product configurations to full-spectrum training, our team ensures a successful launch and continuous optimization of your solutions.
Our Customer Success reps are your strategic partners from project initiation to post-implementation support. They provide ongoing guidance, performance metrics, and opportunities for refinement to maximize your outcomes. With a focus on personalized support, we offer refresher training, tech assistance, and a direct line for any inquiries, ensuring your team is always empowered and informed.
Key Benefits:
- Tailored training sessions for your team
- Seamless onboarding tools for enhanced user adoption
- Insightful reporting and performance analytics
- Guaranteed performance and ease of use
Customer Success representatives are armed with a selection of tools that can be customized to align with your brand, audience needs, and tone.
Digital Marketing Toolkit
Your representative will guide you through our Digital Marketing Toolkit is a valuable resource to streamline the promotion and utilization of your CHESS Health solutions effortlessly. This toolkit equips you with a range of digital assets for your website, press releases, newsletters, and social media, all thoughtfully crafted to resonate with your audience and boost adoption rates.
Furthermore, the toolkit includes out-of-office and facility closed messaging options that can be seamlessly incorporated into your communications, guiding clients to valuable resources during your absence and showcasing your ongoing commitment to their well-being. Certain assets within the toolkit are also available in Spanish, ensuring inclusivity and expanding your outreach to diverse audiences.
Key Benefits for You:
- Ready-to-use digital assets for promoting your resources across various platforms
- Accessibility in both English and Spanish
- Time-saving features for your staff
Personalized Promotional Collateral
Your Customer Success representative will also walk you through our collection of promotional flyers, posters, handouts, table tents, and more, all of which can be tailored to meet your specifications and to further promote your brand. All materials are available in English, with select materials in Spanish. Choose from a variety of photography options to resonate with your client base. Additionally, select materials feature a QR code to promote timely engagements and reduce barriers to access.
Key Benefits For You:
- Brand extension through personalized promotional collateral with your logo and branding
- Availability in both English and Spanish for a broader audience reach
- A diverse selection of imagery to appeal to your target population
- Custom QR codes that facilitate easy access to resources
- Time-saving for the staff
Onboarding & Peer Engagement Teams
eRecovery customers gain extra support to help drive customer utilization and adoption of the Connections app. The Onboarding Team can enroll clients and teach them how to use it. The team can meet client groups in person or virtually to guide them through the app’s features and benefits.
“We do a presentation about the app so individuals in the (client) group get to know us. We onboard them and have them all set before the meeting is over,” said Bridget Crumley, senior director of onboarding and engagement. “We take the load off of providers who may be short-staffed or are overloaded already.”
The Peer Engagement team is available 24/7 to support your clients and your staff. Composed of certified peer recovery support specialists, these team members complement your staff and provide additional client support, particularly when in-person sessions or meetings are not feasible.
Key Benefits For You:
Our team, featuring individuals with diverse backgrounds, bilingual proficiency, and unique recovery journeys, shares a common dedication to supporting those in recovery.
- Virtual and in-person client onboarding support
- Relief for overburdened providers
- Diverse experiences from a team of peers available 24/7
- Virtual meetings, crisis support, and community group messaging are available to your clients 24/7
Ask how we can assist you in achieving your goals by contacting your Customer Success representative today.
